General Queries

General Queries

1. What are the payment options available when customers opt for Super Saver pack?
Customer can pay via 5Paisa Ledger or Bank account for buying Super Saver Packs. If any customer wishes to upgrade existing pack, same can be done via 5Paisa Ledger only

2. Are there any additional fees associated with the Super Saver Pack charges?
Charges do not include the GST tax. Super Saver Packs will be charged 18% GST over and above the pack charges and the same shall be non-refundable. 

3. Will the customer get refund on pack payment?
Super Saver packs are non-refundable. However, If customer has any query, customer needs to contact our support team on support@5paisa.com or call us +91 8976689766

4. What if renewal payment fails?
If the payment for a Super Saver Pack gets declined on renewal, account will be immediately downgraded to the basic pack and benefits associated with the pack will immediately be terminated. Customer can subscribe again to continue enjoying the benefits of Super Saver Packs. If customer is facing any issue, customer needs to contact our support team on support@5paisa.com or call us +91 89766 89766

5. Can I opt for Super Saver pack without an active 5paisa account?
You would need an active Equity account with 5paisa in order to purchase to any Super Saver Pack

6. How do I change my billing date?
There is no way to directly change your billing date. To change your billing date, you’ll need to cancel your active Super Saver Pack and restart it on the date you’d like to be billed on. If you cancel in the middle of your billing cycle (after 10 days of purchase or renewal), the cancellation shall be effective only at the end of that billing cycle

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      The support is available on the 5Paisa Application at the bottom of the user's feed. Thus, 5Paisa's & Stocky5's support is one and the same, drop your suggestions/queries/requests there. You can also write to us at support@5paisa.com   
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      You can post any sort of content that is related to the stock market, mutual funds, commodity markets, and any financial topic in general.
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      We do not charge any brokerage. For any segment, we charge a flat fee of Rs. 20 per executed order (Applicable from 01st January 2020). Apart from the flat fee, statutory charges are levied. Following are the Statutory Charges: General Charges: ...