General Queries

General Queries

  1. What are the payment options available when customers opt for the Super Saver pack?
    Customers can pay via 5Paisa Ledger or Bank account for buying Super Saver Packs. If any customer wishes to upgrade the existing pack, the same can be done via 5Paisa Ledger only.

  2. Are there any additional fees associated with the Super Saver Pack charges?
    Charges do not include the GST tax. Super Saver Packs will be charged 18% GST over and above the pack charges and the same shall be non-refundable. 

  3. Will the customer get a refund on the pack payment?
    Super Saver packs are non-refundable. However, If the customer has any queries, the customer needs to contact our support team at support@5paisa.com or call us at +91 8976689766

  4. Can I opt for the Super Saver pack without an active 5paisa account?
    You would need an active Equity account with 5paisa in order to purchase any Super Saver Pack.

  5. How do I change my billing date?
    There is no way to directly change your billing date. To change your billing date, you’ll need to cancel your active Super Saver Pack and restart it on the date you’d like to be billed on. If you cancel in the middle of your billing cycle (after 3 days of purchase or renewal), the cancellation shall be effective only at the end of that billing cycle.

  6. What happens if I cancel the plan on or before the renewal date and the refund rules for cancellation of the pack?
    If you place a pack cancellation request within 3 days of purchase of renewal date, then you will be provided the refund amount equals to the amount paid by you minus the benefit availed by you from the active pack. 

    Note:     For cases outside the 3 day window, the current pack will continue to remain active till the next renewal date and it will automatically stop after the next pack renewal date.

  7. Can I purchase a Super Saver Pack through the IOS?
    Super Saver Pack cannot be purchased or cancelled through IOS devices. However, you can purchase it from the web, by visiting www.5paisa.com and avail the benefits.

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    • Who Should I Contact for Account Closure or Other Queries?

      For closing your account, reactivating a closed account, or any other support queries, please contact our support team at support@5paisa.com.

    • How to reach the 5Paisa Support Team?

      For any support-related queries or information, the 5Paisa Support team is easily reachable over the phone or through email.

    • Where will I get help/support for Stocky5?

      The support is available on the 5Paisa Application at the bottom of the user's feed. Thus, 5Paisa's & Stocky5's support is one and the same, drop your suggestions/queries/requests there. You can also write to us at support@5paisa.com