5paisa Escalation Matrix

Escalation Martix at 5Paisa

Escalation Matrix for Customer Care and Grievance at 5paisa

Details ofContact PersonAddressContact NoEmail Id
Customer careMs. Rachana KollambiIIFL House, Sun Infotech Park, Road no. 16, Plot no. B23, MIDC, Thane Industrial Estate, Wagle Estate,8976689766 (Timings: - Mon to Fri 8.30am to 6.00pm & Sat 9.30am to 3.30pm)support@5paisa.com
Head of Customer careMr. Dhruv KapadiaIIFL House, Sun Infotech Park, Road no. 16, Plot no. B23, MIDC, Thane Industrial Estate, Wagle Estate,8976689766 (Timings: - Mon to Fri 8.30am to 6.00pm & Sat 9.30am to 3.30pm)grievance@5paisa.com
Compliance OfficerMs. Namita GodboleIIFL House, Sun Infotech Park, Road no. 16, Plot no. B23, MIDC, Thane Industrial Estate, Wagle Estate,8976689766 (Timings: - Mon to Fri 8.30am to 6.00pm & Sat 9.30am to 3.30pm)Compliance@5paisa.com
CEOMr. Gaurav Seth
IIFL House, Sun Infotech Park, Road no. 16, Plot no. B23, MIDC, Thane Industrial Estate, Wagle Estate,8976689766 (Timings: - Mon to Fri 8.30am to 6.00pm & Sat 9.30am to 3.30pm)ceo@5paisa.com




In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at the SEBI SCORES/Exchange portal.