How to reactivate a Dormant Account?

How to reactivate a Dormant Account?

​As per Exchange Guidelines, when there is no transaction/trading activity made in the trading and Demat account in the last 12 months, it is considered dormant, and we need to deactivate it.


The user can use online facility to reactivate account till 365 days from the date the user 's account is marked as dormant. After completing 365 days, the user has to go through offline process as it requires Re-KYC.
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MOBILE APP


You can reactivate your dormant account online via mobile app by following the below-mentioned steps-

Step 1: Login to 5paisa Mobile App

Step 2: Click on the User icon

Step 3: Go to 'My Profile'

Step 4: Click on 'Manage'

Step 5: Click on 'Personal Details'

Step 6: Click on the activate button, you need to confirm the details by clicking on the "I agree" button on the self-declaration page. 

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WEBSITE

To follow the re-KYC process via website, follow the given-below steps-

Step 1: Log in to the 5paisa website



Step 2: Click on Profile



Step 3: Click on My Profile



Step 4: Click on Personal Details



Step 5: Click on the activate button, you need to confirm the details by clicking on the "I agree" button on the self-declaration page. 



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