My derivative segment activation request was rejected. What should be my next step?
If your derivative segment activation request was rejected by 5paisa, follow these steps to resolve the issue and complete the activation process:
Review the Rejection Email:
· Check the email you received from 5paisa detailing the reason for the rejection. This email will provide specific information about why your request was rejected, such as issues with the uploaded documents.
Correct the Issues:
· Address the reasons mentioned in the rejection email. Ensure your documents meet the regulatory norms and any specific requirements mentioned.
Verify Documents with Support Team:
· To ensure your documents are valid before resubmitting, send the corrected documents to the 5paisa support team for verification.
Resubmit the Request:
· Once the support team confirms that your documents are in order, you can request a fresh derivative segment activation request.
Steps to Resubmit:
· Open the 5paisa Mobile App or Website.
· Go to the User Section and navigate to My Profile.
· Initiate the derivative segment activation request again, ensuring you upload the verified documents.
Follow-Up:
· If you do not receive a confirmation or need further assistance, follow up with the support team or check the status through the My Profile section.
By following these steps, you should be able to address the issues with your documentation and successfully activate the derivative segment on your 5paisa account.
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