Why am I charged call and trade charges when I never called 5paisa to place an order?

Why am I charged call and trade charges when I never called 5paisa to place an order?

A charge of ₹100 + 18% GST is levied when clients call 5paisa customer care to place, modify, or cancel an order and to check order status and margin. This charge is known as call and trade charge. This time when the computer is not accessible, you may have availed a call & trade facility, so you're levied the charges. It is especially for digital share trading customers. 
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