Login Credentials
How do I solve the "Multiple accounts are linked to the mobile number" error while logging in?
This issue arises when you have set up two accounts using the same mobile number. Currently, we do not allow multiple accounts to be linked to a single mobile number. Follow these steps to resolve the issue: 1. Raise a Support Ticket: o Contact our ...
How do I reset my PIN?
Clients can reset their PIN using any of our platforms by following the steps below: 1. Go to Profile Section: o Navigate to the profile section of the platform you are using. 2. Go to Setting: o In the profile section, find and select the "Setting" ...
I don’t have access to the email id and mobile number registered with 5Paisa. What can I do if I want to trade again with 5Paisa?
If you no longer have access to the email ID and mobile number registered with 5Paisa and wish to trade again, follow these steps: 1. Raise a Support Ticket: o Contact the 5Paisa customer service team. o You can reach us via email at ...
Can a resident 5Paisa account be used even after going abroad?
Yes, a resident 5Paisa account can be used even after going abroad, provided that you inform 5Paisa about your change of residency status. You may need to update your account to reflect your non-resident status and comply with any regulatory ...
How can NRI account holders set up 2FA security to log in to 5Paisa?
Please note that 5Paisa does not currently support account openings for Non-Resident Indians (NRIs). As a result, NRIs are unable to access platform features such as Two-Factor Authentication (2FA), since account creation is a prerequisite for setup.
How to unblock 5Paisa accounts?
If your 5Paisa account is blocked, it could be due to one of the following reasons: 1. Exceeding the limit for incorrect OTP entries: If you’ve entered the wrong OTP multiple times, your account will be temporarily blocked. In such a case, you’ll ...
How to reset the password on the 5Paisa app?
Resetting your password on the 5Paisa app is simple. Just follow these steps: 1. Open the app and click on Login. 2. Enter your Mobile No./Email/Client ID. 3. Click on Proceed. 4. Select Forgot PIN. 5. Enter the OTP received on your mobile or email. ...
How do you set up 2FA security to log in to 5Paisa web/ APP?
Enhancing your account security with Two-Factor Authentication (2FA) on 5Paisa is simple and essential. In compliance with the NSE circular Ref no 36/2022, we’re adding an extra layer of protection to ensure the safety of your transactions. Here’s ...
How to login to 5Paisa if the mobile is lost or if a mobile is not used?
Lost your phone or not using it? No worries—you can still access your 5Paisa account with ease. Just head over to http://login.5paisa.com and log in using your credentials. For your security, the login OTP is sent to both your registered email and ...
Can the 5Paisa Client ID be changed?
No, the 5Paisa Client ID cannot be changed once assigned to your account. This unique identifier is permanently linked to your profile for security and operational purposes. If you have any issues or need further assistance, contact 5Paisa customer ...
How can I recover the PIN of my 5paisa trading account?
You cannot recover your existing PIN. Instead, you need to set up a new PIN using the "Forget PIN Journey" available on our login platforms. Follow these steps to set up a new PIN: Forget PIN Journey 1. Open any 5paisa Trading Platform: o Launch the ...
What is the user ID to log in to 5paisa trading platform?
You may use your mobile number, email ID, and Client ID as the user ID to log in to 5 Paisa’s trading platform. You will receive the details via email within 72 working hours after successful completion of the account opening and activation process. ...
What is two-factor authentication (2FA)?
Two-factor authentication (2FA) is an essential security measure designed to enhance the protection of online accounts by requiring two distinct forms of verification. It is a subset of multi-factor authentication (MFA), which uses multiple layers of ...
What if I want to change my Mobile number or Email address?
If you want to change your mobile number, follow these steps- Go to My profile Click on your name at the top of the screen Click on the ‘Modify’ option in the top right corner Under the ‘User Information' section, you will see the options to edit ...
How to link the device while login?
While logging in, you will see a checkbox labeled “Link this device.” Simply tick this checkbox to link your device to your 5Paisa account for easier future logins.
Why do I need two-factor authentication in 5paisa?
The two-factor authentication feature is needed in 5Paisa to ensure that your account is accessed only by you, even if someone has access to your password. This makes sure that all your securities and transactions are protected and are not accessible ...
What is two-factor authentication(2FA)?
Two factor authentication is a security feature where a customer needs to fulfill the two authentication criteria to login into a system. One authentication will be OTP/Device ID, and another one will be the DOB/PIN depending on the scenarios of ...